To make it easier for your users to find us, we are changing the name of our app from Inkling Axis to Inkling.
We will release an update to the Inkling Axis app for Android and iOS on April 30, 2018. Your end users will automatically see the new name after downloading the update.
To help ensure a smooth transition, we recommend that you:
- Update your onboarding and/or support documentation for new users to reflect the new app name. You can use the following text and direct download links below:
- Download the Inkling app for iOS or Android from either the Apple App Store or the Google Play store.
- Prepare your Support, Helpdesk, or other user-facing teams to help new users download the correct app. See the FAQ below for more details.
How urgent is it that my users update to the latest version?
This primarily affects new users finding and downloading the Inkling app for the first time. However, we always recommend updating to the latest version of the Inkling app, so users have access to the latest features and bug fixes.
Will the app icon change?
No, users will see the same app icon:
Only the app name will change, visible below the app icon on the device’s home screen.
Help! My users cannot log in after this update.
It is likely the user has downloaded the wrong app. Verify that the user has downloaded the Inkling app, not eBooks by Inkling. The app icon should appear as:
And when launching the app for the first time, the user should be prompted to enter the company code: